If you have received an item which is faulty (some exceptions apply*), we will happily replace the product you purchased in the last 90 days. Please contact us, providing:
- Your order number
- A clear description of the issue
- Pictures clearly showing the fault
If the product that you ordered is no longer available, we may offer you substituted goods of a similar nature and quality. In this case, we will contact you and ask if you wish to proceed.
We aim to send out replacement products within 3 working days after your request has been processed.